Support Contracts are available to meet the needs of your business. With guaranteed response times, experienced engineers who are familiar with your systems, and contracts tailored to fit in with any existing IT provision, you can be sure that you will receive the support you need, when you need it. Some typical Contract scenarios are outlined below

• Small/Medium Company - No Internal IT Department
We can act as a full out-sourced IT Department, handling all your IT needs from day-to-day support to system upgrades and maintenance. If required, we can enable a member your staff to handle most day-to-day support needs, reducing your costs whilst still ensuring you have access to knowledgeable and experienced Engineers when you need it.

• Medium/Large Company - Internal IT Department
Where you already have an IT Department we can assist with large software/hardware rollouts, providing extra staff during periods of high demand or staff shortages. We can also offer on-call software/hardware support for those situations where your IT staff requires assistance, and out-of-hours emergency response for critical systems such as file and mail servers and network equipment.

For general support, we assign you a named Engineer who will be your main point of contact and who will meet most of your support requirements, enabling you to benefit from an Engineer who is familiar with your systems. For more specialist support requirements, your Engineer may call in a specialist colleague.

A2Z Computing Contract Support Team provides "fee-for-service" based computer consulting and support. Services include:

• Day-to-day support of Mac and/or Windows client desktops, laptops, servers, and peripheral network equipment.
• Installation, configuration, upgrade and troubleshooting of Unix, Linux, Mac and/or Windows desktop and laptop systems and associated peripheral hardware and software.
• Support for Unix, Linux, Mac and/or Windows operating systems and Stanford supported applications.
• Maintain documentation and records of support activities and computer configurations.
• Provide Local Network Administrator support for administration and local network troubleshooting.
• Upon request, furnish purchasing and configuration advise/supply for computing and networking devices for clients.
• Consulting services of existing computing environments, business advice related to computing, and collaboration on special projects.
• Data backups and restores.
• Personal Digital Assistants such as Palm Pilots.

Note: If we have staff safety concerns, we will not physically move large or heavy equipment; however we will work with the client contact and with Facilities to get this service arranged within the support time. We can provide additional support for copiers or faxes, power generators, and other equipment.

We have consultants that are skilled and experienced in all information technology issues facing business today. From strategic IT planning to implementation details, our consultants can help with expert and impartial advice, aimed at getting the best result for your company.

Taking the broad view
We believe it is important that a Consultant has a broad knowledge of IT, ensuring that all our consultants are able to make recommendations not only with regard to their specific area, but also taking into account how this may affect all your other existing systems. All too often, individual IT systems are considered in isolation, leading to incompatibilities and conflicts when new systems are implemented, which end up turning into delays, cost overruns and downtime.
Some of the recent projects we have managed or assisted with are:

• Transitioning from NT to Windows 2000 and Active Directory
• Implementation of Exchange mail server and firewalls
• High Availability load-balanced web servers
• Novell Netware to Microsoft Windows migrations
• Evaluation of POS solutions
• Design and implementation of VPN's for remote workers
• Hardening and securing Internet servers

Taking advantage of our services:

Whether managing a project, or assisting an in-house IT department, our consultants can bring both knowledge and experience to a project, working with you in a way that suits you.

Today we are more reliant on IT than ever before and as this dependency increases, the risk of a loss in these systems presents an ever-greater threat. From our own fully equipped Disaster Recovery facilities, together with strategic partnerships, A2Z Computing is able to provide Disaster Recovery on almost any platform hard disk.

We also provide Business Continuity Services, which is about understanding your business and establishing what is vital for its survival. Disasters have caused a complete business failure in 80 percent of cases where the company didn’t have an adequate business continuity plan.

A2Z Computing can offer a Deployment of a fully customised articulated trailer, incorporating work area, IT environment, air-conditioning, UPS, 50Kva generators, communications connectivity, delivered to client site typically within 24 hours, to ensure onsite recovery of affected systems and environment.

We have been in business for more than 10 years. We also currently provide software training for 100’s of different packages We can provide training for individuals and some of the largest corporations, governmental agencies, and organizations. Our instructors are some of the very best in the industry and are certified in the areas of their expertise, some even are HMI who are used to access the why teachers teach. Our instructors are concerned about your success and will do whatever is necessary to help you be successful in your studies.

A2Z Computing provides nationwide computer training. A2Z Computing is your one-stop shop for computer training, from everything from the popular Microsoft Office applications to Novell, Unix etc training.

Our Newport application computer training schedules are full of the most popular cutting-edge classes, with a special emphasis on web development, Microsoft Office training, and Adobe graphics training -- because you asked for it. For your added convenience, you may also view and print course outlines to the classes we offer.

Our certified instructors can teach classes at numerous locations nationwide, and we also offer the option of dedicated classes, on-site computer training at your facility, room rentals, and even technical training courses that are not listed on our schedule...all you have to do is ask, and we will strive to meet your needs!

We provide a wide range of Internet services for businesses and home users including web hosting, broadband and domain registration. Through our portfolio of standardised hosting plans we can help your company leverage the power of the Internet to grow your business today and tomorrow.

These services include domain registration, web design, web hosting, email hosting, broadband and remote backup.

We are well aware of how frustrating and aggravating computer problems are. They are vague, ambiguous, and always happen at the most inopportune moments. With patience, determination, and skill, we are here to help you during such crises.

Our computer technicians are trained and have much experience in all facets of computer repair, construction, and upgrading. Anything from Windows to Linux. We offer services from small upgrades to entire, custom-built machines.

• Virus detection and removal
• Laptop / Notebook Repairs
• Laptop / Notebook Screen Repairs
• Hardware/software conflict troubleshooting
• Random software/operating system crash troubleshooting
• Getting external devices installed and working (scanners, cameras, printers, etc)
• Upgrade of system (adding memory, hard drive space, upgrading video/sound/modem, etc)
• Troubleshooting Internet connection problems
• Much more

Remote Support contracts are available for any size organisation that do not require engineer visits, but would like software issues to be resolved remotely. Whether you have just one workstation or a large corporate network with many servers we can provide the software for our engineers to solve problems remotely.