About Us
Welcome
Information Technology is a powerful business tool, and with the right solution can help your business succeed. Since 1994 we have been providing a range of IT solutions for businesses, schools and home users in the UK, helping them to harness the full potential of their systems.
Customer feedback shows that the majority of organisations would prefer to use a single company for all IT requirements and related services. A2Z Computing is able to design, install and support your IT infrastructure, as well as offer all the complimentary services such as sales, support, internet access and training.
We can integrate seamlessly into your organisation as part of your team, or in most cases operating entirely as your IT department. With a team of qualified and experienced engineers you can be certain that you are in safe hands.
We can help you solve your technical issues with on-site support visits or regular maintenance contracts and remotely via our helpdesk. We can also help you plan and purchase IT equipment, install and configure networking services and much more. Please refer to our Services page for more information.
Corporate background
A2Z Computing was established in 1994 focussing on ICT support for schools. The company expanded in to the business sector in 1999 and is located at The Old Chapel, Hereford Street, Newport.
A2Z Computing employs 9 full time expert support engineers backed by a hands on Director with over 20 years experience in IT, dedicated Sales Professionals, PR, Marketing and Admin. This team is also complimented by several freelance personnel who provide specialist support when required.
A2Z Computing is registered in England and Wales. Registered company number: 3928097. Registered office: The Old Chapel, Hereford Street, Newport, South Wales, NP19 8DT.
Key services that we provide
The services that we provide are divided into 4 key areas; Support, Sales, Online Services and Training.
A2Z Computing Ltd also invested in a fully comprehensive remote monitoring service which we can offer as a single service or combine with on site technician visits, we can ensure that your infrastructure is being monitored 24/7 and that we know about any problems before you do. In most cases with this software we can prevent any issues developing into a financial fix for your organisation.
Other services provided by A2Z Computing : data recovery - training - cloud computing - laptops - adsl bonding - broadband - ip cameras - leased lines - bio door locks - repairs - server installs - pcs - remote backup - sales - email - recovery - password removal - upgrades - cctv - software - wireless - smart boards - smart tables - video apple - smart technology - support - fax2email mobile phones - tablets - self repair tools - licensing - cat5e - cat6e - cabling - information display - bio tech- wifi - screen repair - remote working - security - spam - hosting - domain routing - remote support - multi displays - virus detection - network improvement - furniture - licences - removal - redeployment - bespoke builds - windows - linux - mac - riscos - thin client.
Standards and Awards
Corporate Video and A2Z You Tube Channel
Our corporate video is now available to watch on YouTube. It is a small snapshot of working life at A2Z Computing featuring some of our staff and clients. Just click the link below to view it via the YouTube web site.
Other A2Z Computing videos : http://www.youtube.com/user/A2Zcomp2008/featured
For more information regarding our background please view our welcome document.
Customer Service Levels
Commitments
- Our customers will be treated professionally, efficiency and with courtesy at all times.
- Our telephone will be answered within 3 rings during working hours.
- All enquiries will be responded to within 24 hours of being received.
- We will work to ensure that your IT system always function as you require.
- We guarantee to give 100% effort towards personal service and customer satisfaction.
- We will supply quality products at competitive prices.
Complaints Procedure
If this is your first contact with A2Z Computing Ltd regarding a complaints please contact the following, using the message title complaint.
Non-Technical Queries
Phone – 01633 676543
Technical Queries
Phone – 01633 676543
You will be contacted by a A2Z Computing Ltd representative within 24 hours of sending this form.
If you are still dissatisfied with the response you have received from A2Z Computing Ltd, please put your complaint in writing to the Directors at A2Z Computing Ltd, who will acknowledge your complaint within two working days of receiving the letter and where possible resolution will be made within five working days of this acknowledgement. Where it is not possible for resolution to be made within this time you will be contacted and keep informed of the likely timescale for resolution.
Attention of the Directors
A2Z Computing Ltd
The Old Chapel
Hereford Street
Newport
NP19 8DT
