Support

A Revolutionary Change in Support!

Our Support Services offer a complete and vast range of Support Options to protect and cover your network in the event of breakdown or failure.

Above image show a selection of active monitoring within A2Z Computing premises using our Eagleye system

A2Z Computing takes a different approach to ICT Support. Rather than just respond to problems after it has occurred, we use our state-of-the-art automated remote monitoring service to check your systems proactively every 5 or 15 minutes. We’ll nip problems in the bud before – not after – they disrupt and cost your business.

Why not check to see what your current company offers?
 

Does your ICT Support Company:

• Keep you safe by automatically checking your backup every day?

• Keep you up and running by automatically checking your event logs first thing every morning?

• Keep you in contact by automatically checking your email systems every morning?

• Keep you running by checking your Windows services, TCP ports and network connections every few minutes?

• Keep you safe by checking for hacker attacks?

• Keep you safe from harm by automatically checking your anti-virus systems each and every day?

• And do they do all these things automatically – with an advanced Care System that that doesn’t get sick, distracted or go on holiday?

 

A2Z Computing conducts dozens of checks on your systems every five or fifteen minutes. We can spot many problems before they occur. And we’ll get instant alerts about others – usually before you know you have a problem – so we can fix them before you experience the pain of downtime.

 

Systems slowly wear out. Degradation occurs so slowly that we take past reliability as an indication of continued health and are lulled into a false sense of security. A2Z Computing's Eagleye systems takes time to analyse and monitor network and server usage to identify possible weaknesses. With the use of technology such as Eagleye 24/7, it allows us to stay on top of business critical equipment continuously.

 

A2Z Computing's Eagleye 24x7 Monitoring is a proactive, cost-effective way to maintain maximum uptime and limit unexpected downtime for critical business network components. This service provides early warnings of system degradation and failures, often before it threatens the security or reliability of your business computer network or Internet abilities. Our monitored services are designed to provide alerts of degraded operations or a failure so the situation can be remedied as quickly as possible.

We offer a NO contracts policy which are designed to be flexible and provide as much protection as you require from single items of equipment such as servers to complete and comprehensive network cover. All our support can be tailored to meet a two, four or eight hour engineer response time and include telephone support.

Comprehensive Support

We offer complete cover for your network and protect your business against all labour costs. These agreements offer usually offer the following features but can be customized to meet your individual business requirements:

Telephone Support

Our highly trained engineers will provide telephone support in a bid to resolve the problem and get your system running again as quickly as possible. We aim to answer your call within 3 rings, you will not be placed in a stacking system instead you will be greeted by a human who will be happy to answer you questions and resolve your queries. 

Fast, onsite response

An engineer will be onsite within 2 and 4 hours of the reported failure of critical equipment, such as servers or network switches/hubs.

Loan Equipment

We will provide loan equipment if the failed item is not repairable within a reasonable time.

Remote Support (if available)

We will connect into your network from our head office in Newport (if the facility to do so exists) and attempt to resolve your faults.

Eagleye Module

Our Eagleye 24/7 agent is deployed on your network that then feeds back critical service information every 5 or 15 minutes to our display screens situated throughout our building. 

​Server Monitoring

Easily and effectively monitor and manage the health of one of the most critical business systems – the Server. EAGLEYE 24/7 Remote Management Server Monitoring helps you avoid the risks of expensive remedial action and damage through proactive monitoring of server security, hardware and disk, performance, OS Updates, applications and bespoke software.

Network Monitoring

Eagleye 24/7 Remote Management provides a comprehensive range of Network Monitoring and Performance Management Solutions to help you manage network performance more effectively with SNMP monitoring, network device connectivity checks, TCP service monitoring and network security.

​Website Monitoring

Eagleye 24/7 Remote Management Website Monitoring tools provide an easy-to-use and effective way of delivering maximum uptime, an invaluable low-cost solution for any business.

Workstation Monitoring

Eagleye 24/7 Remote Management’s Workstation Monitoring you can spot periodic workstation problems and fix them fast, ensuring optimum availability for all users and keeping business ticking along smoothly.

​Patch Mangement

Eagleye 24/7 Remote Management’s Patch Management tools streamline automation and management of Microsoft software updates/patches - it's easy to set-up and very affordable!

Reporting

Eagleye 24/7 Remote Management Reporting Tools produce professional, graphical reports that you can use to spot trends in system performance and demonstrate the need for upgrades or replacements.

Backup Monitoring, Hacker attempts, Anti-Virus Monitoring list goes on as we are always improving and adding more options.

 

For more  information please contact us, or click to view Eagleye Flyer or Why Choose Eagleye